Frequently Asked Questions

  • Call our toll-free number 1800-425-5077 and place your order by providing your name, email, phone number and shipping address with pin code.
  • You will get a confirmation call once the address with pin code is verified.
  • Minimum order value for Delivery on Call is Rs.750.
  • Calls accepted from Monday to Friday, 10 am to 6 pm.
  • Preferred language of communication is English or Hindi.

We deliver across India in select destinations. Type your pin code on the bar at the right side of this page or any product page to know about delivery.

Your products will be delivered within 7-10 days of us receiving the order and the payment. Our delivery timings are between 10:30 AM and 7:00 PM. Our delivery representative will call you before sending your purchased items to your delivery location.

Yes, We are offering free shipping only to orders that are Rs 399 and above.

Our representative will call you to confirm the order and your availability and then deliver the order. In case we are unable to contact you (on the phone number mentioned by you) for 48 hours, your order will be automatically cancelled and money will be refunded with a deduction of Rs.200 for delivery charges.

No, we will be unable to change any order after it has been placed.

We would request you to check the products while accepting the products during delivery. In case you are not happy with the quality of the products, please return those products to the representative.

Also please make a remark on the bill about the return and name of the product returned along with your signature.

Important : If your order value after returns is less than Rs.1000 then the delivery charges of Rs.100 will be levied and deducted from the refund .

No return or cancellation is possible once the product shipment is ready. In case you would like to cancel the order for some reason, you can send us an e-mail on the ‘Contact us’ page with the following details: date of order, order number and reason for cancellation.

Else you can inform our representative when he/she calls for the order confirmation for the delivery timing and date. We will cancel the order and process the refund.

The refund received will be processed within 3-5 working days of the return or cancellation. The process for the actual refund may take 7-14 working days to reflect in your Credit Card or Bank Account. There will be no refund in cash.

All refunds will be subject to deduction of Delivery Charges or Offer Values as applicable For enquiries on refunds – please send us an e-mail on the ‘Contact us’ page and our representative will update you on the status either via e-mail or through a phone call.

In a rare case where products ordered by you are out of stock and we don’t see ourselves getting stock within 48 hours, our representative will call you and update you on the products that are currently not in stock.

Our representative will also suggest to you alternate products, in case similar products are available, which could be delivered in place of the ordered products. We will deliver the rest of the products at your convenience and process a refund for the out of stock products. In case of alternate products selection, the cost of these will be adjusted against original payment received and the balance will be refunded back to you or you will have to pay for any extra cost.